Sanger Pralines

Terms & Conditions

Welcome to Sanger Pralines! We're delighted to share our handmade pralines with you.

These Terms & Conditions ("Terms") govern your access to and use of the Sanger Pralines website, including browsing our products, placing orders, and interacting with our online store.

Throughout these Terms, "Sanger Pralines," "Sanger," "we," "our," and "us" refer to the business operating this website.

By accessing or using our website, you agree to these Terms. If you do not agree, please discontinue use of the website.

1. Our Products

Sanger Pralines specializes in handmade, premium pecan pralines inspired by Louisiana tradition and prepared with careful attention to quality, flavor, and craftsmanship.

Because our products are handmade, slight variations in appearance, shape, color, texture, and size may occur between individual pralines and batches.

These natural variations are part of the handmade process and do not necessarily indicate a product defect.

We make reasonable efforts to accurately represent our products through descriptions, photographs, and other information displayed on our website. However, product appearance may vary slightly from website images.

Product availability, packaging, quantities, and offerings may change without prior notice.

2. Product Information and Allergens

Our pralines contain pecans and may contain or be prepared with other common food allergens, including milk and ingredients derived from dairy.

Customers are responsible for reviewing available product descriptions and ingredient information before placing an order.

If you have food allergies, dietary restrictions, or ingredient-related concerns, please contact us before purchasing.

Unless expressly confirmed by Sanger Pralines, we do not guarantee that our products are free from cross-contact with other allergens.

We reserve the right to update ingredients, recipes, or product information as necessary while maintaining our commitment to quality.

3. Orders and Acceptance

By placing an order through our website, you agree to provide accurate, complete, and current information, including your contact, billing, and shipping details.

After submitting an order, you may receive an automated confirmation acknowledging that your order has been received.

An order confirmation does not necessarily constitute final acceptance of an order.

Sanger Pralines reserves the right to decline, cancel, or limit an order for legitimate reasons, including:

    • Product unavailability.

    • Incorrect or incomplete order information.

    • Suspected fraudulent or unauthorized transactions.

    • Pricing or website errors.

    • Circumstances that prevent us from fulfilling an order safely or appropriately.

If we cancel an order after payment has been collected, we will issue a refund for the canceled portion to the original payment method, subject to applicable law.

4. Pricing and Payment

All prices displayed on our website are listed in United States dollars unless otherwise indicated.

Prices are subject to change without prior notice. The price applicable to your order will generally be the price displayed at checkout when your order is submitted, subject to correction of obvious errors and applicable law.

Applicable taxes, shipping charges, and other fees will be displayed during checkout before you complete your purchase.

Payments are processed through authorized third-party payment providers.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Sanger Pralines does not ordinarily store complete credit or debit card information on its website.

5. Handmade Production and Order Processing

Sanger Pralines are prepared with a commitment to handmade craftsmanship and product quality.

Because our products are made to order, preparation and processing times may vary depending on order volume, ingredient availability, seasonal demand, and other operational considerations.

Estimated processing times, ordering windows, or fulfillment schedules may be communicated through our website or order-related correspondence.

Processing times are separate from shipping transit times.

We will make reasonable efforts to fulfill accepted orders within the timeframes communicated to customers. If a significant delay occurs, we will provide applicable updates and remedies as required by law.

6. Shipping and Delivery

Sanger Pralines ships orders to eligible destinations identified during checkout.

Shipping rates, available delivery methods, and estimated delivery timeframes will be provided when available.

Customers are responsible for providing complete and accurate shipping information.

We are not responsible for delivery problems caused by incorrect addresses supplied by customers, except where otherwise required by law.

Delivery estimates are not guarantees. Actual delivery may be affected by carrier operations, weather, holidays, or other circumstances beyond our reasonable control.

For additional information, please review our Shipping & Delivery Policy.

7. Returns, Refunds, and Order Concerns

Because Sanger Pralines sells perishable food products, returns and refunds may be subject to special conditions.

Customers who receive an incorrect, damaged, or otherwise problematic order should contact us promptly so that we can review the situation and determine an appropriate resolution.

Refunds, replacements, and cancellations are handled in accordance with our published Returns & Refunds Policy and applicable consumer protection laws.

Nothing in these Terms limits any rights or remedies that cannot legally be excluded.

8. Product Storage and Handling

To help preserve the quality of our handmade pralines, customers should follow any storage or handling instructions provided with their order or published on our website.

Sanger Pralines is not responsible for deterioration caused by improper storage or handling after delivery, except where responsibility cannot legally be excluded.

Customers should inspect their orders upon receipt and contact us promptly regarding concerns about product condition or quality.

9. Promotions and Special Offers

From time to time, Sanger Pralines may offer promotional pricing, discounts, or limited-time offers.

Unless otherwise stated:

    • Promotions are valid only during the specified promotional period.
    • Discounts may not be combined with other offers.
    • Promotional offers may be subject to product availability.
    • Certain products or order types may be excluded.

We reserve the right to correct promotional errors or discontinue offers, subject to applicable law and commitments already made to customers.

10. Website Accounts and Customer Information

If customer accounts are available through our website, you are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account.

You agree to provide accurate information and promptly update information that changes.

Please notify us if you believe your account has been accessed without authorization.

We may suspend or restrict accounts when reasonably necessary to address fraud, security concerns, or violations of these Terms.

Our collection and handling of personal information are described in our Privacy Policy.

11. Intellectual Property

All original content appearing on the Sanger Pralines website, including brand names, logos, product photography, written content, graphics, and website design elements, is owned by Sanger Pralines or used with appropriate permission, unless otherwise indicated.

Such materials may be protected by applicable intellectual property laws.

You may access and use website content for personal, noncommercial purposes related to browsing and purchasing our products.

You may not reproduce, distribute, modify, commercially exploit, or otherwise use protected website materials without prior written authorization, except as permitted by law.

12. Acceptable Website Use

You agree not to use our website in any manner that:

    • Violates applicable laws or regulations.

    • Interferes with website functionality or security.

    • Attempts unauthorized access to website systems or customer information.

    • Introduces malicious software or harmful code.

    • Uses fraudulent payment information.

    • Misrepresents your identity or purchase-related information.

    • Infringes upon the rights of Sanger Pralines or others.

We reserve the right to restrict access or take appropriate action in response to misuse of our website.

13. Third-Party Services and Links

Our website may use third-party services for payment processing, shipping, website functionality, and other business operations.

These services may be subject to their own terms, conditions, and privacy policies.

Our website may also contain links to external websites that we do not own or control.

Sanger Pralines is not responsible for the content or practices of independent third-party websites.

14. Website Availability and Accuracy

We make reasonable efforts to maintain an accurate, functional, and accessible website.

However, we do not guarantee that the website will operate without interruption, technical errors, or temporary service disruptions.

We may update, modify, suspend, or discontinue website features as necessary.

We reserve the right to correct errors in product descriptions, pricing, availability, or other website content, subject to applicable law and our obligations concerning accepted orders.

15. Disclaimer of Warranties

To the extent permitted by applicable law, our website and its informational content are provided on an "as available" basis.

We do not guarantee uninterrupted website availability or that all website content will be free from technical errors.

This disclaimer does not exclude any express product commitments we make or any warranties, rights, or protections that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Sanger Pralines will not be liable for indirect, incidental, special, or consequential damages arising from use of the website or transactions conducted through it, where such limitations are legally enforceable.

Nothing in these Terms excludes or limits liability for personal injury, defective food products, fraud, gross negligence, or other matters where such exclusion or limitation is prohibited by law.

17. Changes to These Terms

Sanger Pralines may update these Terms periodically to reflect changes in our business operations, products, website functionality, or legal obligations.

Updated Terms will be posted on this page with a revised effective date.

Changes will apply prospectively unless otherwise permitted by law and will not retroactively remove rights associated with previously accepted orders.

We encourage customers to review these Terms periodically.

18. Governing Law

These Terms are governed by the applicable laws of the State of California United States, without regard to its conflict-of-law principles, except where mandatory consumer protection laws provide otherwise.

Any disputes arising from these Terms will be handled in accordance with applicable law.

19. Contact Information

If you have questions about these Terms & Conditions, your order, or our website, please contact:

Sanger Pralines
Email: info@sangerpralines.com
Business Mailing Address: 1550 Canyon Del Rey Blvd. #1089 | Seaside, CA 93955
Website: sangerpralines.com

Thank you for choosing Sanger Pralines. We appreciate the opportunity to share our handmade goodness, family-crafted tradition, and signature Southern flavor with you.