Sanger Pralines
Shipping & Delivery
Effective Date: October 10, 2026
At Sanger Pralines, we believe that the care we put into making our pralines should extend all the way to your doorstep.
Every order is prepared with attention to quality, freshness, and the handmade craftsmanship that defines the Sanger Way. Our goal is to ensure your pralines are carefully packaged and delivered in excellent condition, ready for you to enjoy or share.
Please review our Shipping & Delivery Policy before placing your order.
1. Order Processing & Preparation
Sanger Pralines are handmade in small batches and prepared to order to maintain freshness and quality.
Estimated Processing Time: 3–5 Business Days
Orders are typically prepared, packaged, and shipped within 3–5 business days of receipt. This timeframe includes production and preparation for shipment but does not include shipping transit time.
During periods of high demand, including holidays, Mardi Gras, and other special occasions, processing times may be extended. Additional delays may occur due to order volume, ingredient availability, or unforeseen circumstances.
Orders placed on weekends or holidays may begin processing on the next available production day.
As our business grows, we may establish designated ordering and production schedules. Any applicable ordering windows or processing schedules will be communicated on our website.
2. Shipping Destinations
Sanger Pralines is proud to share our handmade Louisiana goodness with customers near and far. We offer domestic and international shipping to eligible destinations, bringing a taste of Southern tradition to celebrations, gatherings, and special occasions around the world.
United States
We ship throughout all 50 U.S. states and Washington, D.C., including eligible U.S. territories where carrier services are available.
Caribbean
We welcome orders from eligible Caribbean destinations, including Jamaica, Barbados, Trinidad and Tobago, the Bahamas, and other islands throughout the region, subject to shipping availability and applicable import regulations.
Other International Destinations
Sanger Pralines also welcomes international orders from eligible destinations worldwide, including Canada, the United Kingdom, and countries throughout Africa, Europe, and beyond.
International Shipping, Customs, Duties & Tariffs
International shipping is subject to carrier availability, destination-specific import regulations, customs requirements, and applicable restrictions on food products.
Customers and recipients are responsible for all applicable customs duties, import taxes, tariffs, clearance fees, and other charges imposed by the destination country. These charges are not included in Sanger Pralines' product prices or shipping fees unless expressly stated otherwise.
Customs processing may result in additional delivery time. Sanger Pralines is not responsible for delays caused by customs inspections, import processing, or other circumstances beyond our control.
Shipping availability, delivery options, and applicable shipping charges will be confirmed during checkout or through direct communication when special international arrangements are required.
Sanger Pralines reserves the right to decline or cancel shipments to destinations where delivery is restricted, unavailable, or cannot reasonably be completed in compliance with applicable regulations.
3. Shipping Rates & Methods
Shipping charges are calculated and displayed during checkout before an order is finalized.
Rates may vary based on:
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Delivery destination
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Package weight and dimensions
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Selected shipping service
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Applicable carrier rates
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Available shipping methods and estimated transit times will be displayed at checkout when supported by our shipping providers.
Sanger Pralines reserves the right to update shipping methods and rates as business needs change. Any applicable charges will be disclosed before purchase.
4. Estimated Delivery Times
Sanger Pralines makes every reasonable effort to ship orders promptly following preparation to preserve the freshness and quality of our handmade confections.
Estimated Shipping Transit Time: Based on Destination and Shipping Method
Delivery estimates vary depending on the shipping destination, selected carrier, and available shipping service. Estimated transit times will be provided during checkout when available or communicated directly for orders requiring special shipping arrangements.
Domestic Shipping (United States)
Delivery times vary based on the destination and shipping method selected. Customers should refer to the estimated delivery timeframe provided by the shipping carrier.
Caribbean & International Shipping
International delivery times vary by country, carrier, customs processing, and local delivery services. Additional transit time may be required for customs inspections, import clearance, or other destination-specific requirements.
Important Delivery Information
Shipping transit times begin once an order has been dispatched and are separate from our standard 3–5 business day order processing timeframe.
All delivery dates are estimates and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by severe weather, carrier disruptions, holidays, customs processing, or other circumstances beyond our reasonable control.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to communicate available updates and options.
5. Shipping Confirmation & Tracking
Once your order has shipped, you may receive a shipping confirmation email containing available tracking information.
Tracking information may take additional time to become active after a carrier receives the package.
Customers are encouraged to monitor shipment updates and make appropriate arrangements to receive their orders.
6. Packaging & Product Freshness
Our pralines are carefully packaged to help preserve their quality during transit.
Because pralines are food products, exposure to excessive heat, humidity, or prolonged shipping conditions may affect their texture or appearance.
We take reasonable steps to select appropriate packaging and shipping arrangements for our products.
Customers should promptly retrieve delivered packages and follow any storage or handling instructions provided.
If your order arrives with a quality concern, please contact us so we can review the circumstances.
7. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete shipping information during checkout.
Please review your shipping address carefully before submitting your order.
If you discover an error, contact us as soon as possible.
We will attempt to accommodate address corrections when feasible. However, changes may not be possible once an order has entered the shipping process.
If an incorrect address supplied by the customer results in additional carrier charges or requires reshipment, additional fees may apply where permitted by law.
8. Delayed, Lost, or Damaged Shipments
We understand the importance of receiving your pralines in excellent condition.
If your shipment is delayed, lost, or arrives damaged, please contact us so we can investigate and assist with an appropriate resolution.
For damaged deliveries, we recommend contacting us within 48 hours of delivery and providing photographs of the product and packaging, if available.
When reporting an issue, please include:
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Your name and order number
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A description of the issue
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Photographs, when applicable
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Any relevant tracking or delivery information
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Depending on the circumstances, we may offer a replacement, refund, or other appropriate remedy in accordance with our Returns & Refunds Policy and applicable law.
The recommended reporting window does not limit any consumer rights or remedies available under applicable law.
9. Packages Marked as Delivered
If tracking indicates that your package was delivered but you cannot locate it, we recommend checking the delivery location, household members, and any available carrier delivery information.
Please contact us if you still cannot locate your order.
We will review the available shipping information and work with the carrier, when appropriate, to investigate the delivery concern.
A carrier's delivered status does not automatically determine whether a customer is entitled to a remedy. Each situation will be reviewed in accordance with applicable law.
10. Gifts & Special Orders
Sanger Pralines may offer gift orders, special quantities, and other customized ordering arrangements.
If you are purchasing pralines as a gift, please ensure the recipient's delivery information is accurate.
Special orders may require additional preparation time or shipping arrangements.
Any applicable production schedules, shipping requirements, or additional charges will be communicated before the order is confirmed.
We recommend placing time-sensitive gift orders well in advance of the intended delivery date.
11. Changes to This Policy
Sanger Pralines may update this Shipping & Delivery Policy as our operations, shipping partners, and service offerings evolve.
Updates will be posted on this page with a revised effective date.
Changes will not retroactively reduce customer rights or alter accepted order commitments except as permitted by applicable law.
12. Contact Us
For shipping questions, delivery concerns, or assistance with an existing order, please contact:
Sanger Pralines
Email: info@sangerpralines.com
Website: sangerpralines.com
Please include your order number when contacting us about an existing purchase.
Thank you for choosing Sanger Pralines. We appreciate the opportunity to deliver a little handmade goodness from our kitchen to your doorstep.