Sanger Pralines

Returns & Refunds Policy

Effective Date: October 10, 2026

At Sanger Pralines, every praline is handmade with care, quality ingredients, and a commitment to delivering an exceptional Southern confectionery experience.

We want every order to arrive in excellent condition and meet the standards that define the Sanger Way. If something isn't right with your order, we're here to help.

Please review our Returns & Refunds Policy before placing an order.

1. Returns of Perishable Products

Because Sanger Pralines produces perishable food products, we do not accept returns or exchanges of pralines once they have been delivered, except where required by applicable law.

For food safety and quality reasons, we cannot accept returned food products for resale or redistribution.

However, if your order arrives damaged, incorrect, or with a quality concern, please contact us so we can review the situation.

2. Damaged, Incorrect, or Defective Orders

We take pride in the quality of our pralines and the care taken in preparing and packaging each order.

If you receive an order that is damaged, incorrect, missing items, or does not meet reasonable product quality expectations, please contact us within 48 hours of delivery.

When contacting us, please provide:

    • Your name and order number.

    • A brief description of the issue.

    • Photographs of the product and packaging, if available.

    • Any additional information that may help us evaluate the concern.

After reviewing your request, we may offer an appropriate resolution, including a replacement, partial refund, or full refund, depending on the circumstances.

The 48-hour reporting period helps us investigate concerns involving perishable products promptly. It does not limit any rights or remedies available under applicable law.

3. Order Cancellations

Because our pralines are made to order, cancellation requests should be submitted as soon as possible after an order is placed.

Orders may be canceled for a full refund if preparation has not begun.

Once production has started, we may be unable to cancel an order or issue a refund for a change-of-mind request.

Please contact us promptly if you need to request a cancellation. We will review your order status and advise you of the available options.

Any cancellation rights required by applicable law will be honored.

4. Shipping and Delivery Concerns

We make reasonable efforts to package and ship orders carefully so that our pralines arrive in excellent condition.

If your order is delayed, lost, or arrives damaged during transit, please contact us so we can investigate the issue and work toward an appropriate resolution.

Shipping-related concerns will be evaluated based on the circumstances, carrier information, and applicable consumer protection requirements.

We cannot guarantee specific delivery dates unless expressly confirmed.

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned or cannot be delivered because of an incorrect address supplied by the customer, additional shipping charges may apply for reshipment, where permitted by law.

Please review our Shipping & Delivery Policy for additional information.

5. Product Appearance and Handmade Variations

Every Sanger Praline is handmade, and slight variations in shape, color, texture, and appearance are natural characteristics of our production process.

These variations do not automatically indicate a defective product.

We strive to maintain consistent quality, flavor, and generous portions across every batch.

If you believe your order has a genuine quality issue, please contact us so we can review your concern.

6. Refund Processing

When a refund is approved, it will generally be issued to the original payment method used for the purchase.

Please allow 5–10 business days after the refund is processed for the credit to appear, although the actual timeframe may vary depending on your financial institution or payment provider.

If you have not received an approved refund within the expected timeframe, please contact us for assistance.

7. Gifts and Special Orders

If an order is purchased as a gift, any approved refund will generally be returned to the original purchaser's payment method.

Special orders, custom quantities, or event-related purchases may be subject to additional cancellation or refund conditions disclosed before the order is confirmed.

Any applicable special-order terms will be communicated during the ordering process.

8. How to Request Assistance

If you experience an issue with your order, please contact our customer service team.

Sanger Pralines
Email: info@sangerpralines.com
Website: sangerpralines.com

Please include your order number and a description of your concern so we can assist you as efficiently as possible.

9. Your Consumer Rights

Nothing in this Returns & Refunds Policy excludes or limits any rights or remedies provided by applicable consumer protection laws.

Sanger Pralines reserves the right to update this policy as business operations evolve. Any changes will be posted on this page with an updated effective date and will not retroactively reduce rights associated with previously accepted orders.

Thank you for choosing Sanger Pralines. We appreciate your trust and the opportunity to share our handmade goodness with you.