Sanger Pralines

Privacy Policy

Effective Date: October 10, 2026

At Sanger Pralines, we believe that trust is an important part of every customer relationship. Just as we take care in preparing our handmade pralines, we are committed to handling your personal information with care, respect, and responsibility.

This Privacy Policy explains how Sanger Pralines ("Sanger," "we," "our," or "us") collects, uses, stores, and shares information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide when you:

    • Place an order through our online store.
    • Create or access a customer account, if account registration is available.
    • Subscribe to our email communications.
    • Contact us with questions, requests, or feedback.
    • Participate in promotions, surveys, or other activities offered through our website.

Depending on your interaction with us, this information may include:

    • First and last name
    • Email address
    • Telephone number
    • Billing and shipping addresses
    • Order details and purchase history
    • Account information, if applicable
    • Messages or other information you choose to provide

Payment Information: Payments are processed through third-party payment service providers, such as Stripe. Sanger Pralines does not ordinarily receive or store your complete credit or debit card number. Our payment providers handle payment information according to their own security practices and privacy policies.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

    • Internet Protocol (IP) address
    • Browser type and device information
    • Operating system
    • Pages visited and website interactions
    • Referring website or source
    • Cookies and similar tracking technologies

This information helps us maintain website functionality, improve performance, protect against fraudulent activity, and understand how visitors interact with our website.

3. How We Use Your Information

Sanger Pralines may use the information we collect to:

    • Process, fulfill, and deliver customer orders.
    • Send order confirmations, receipts, shipping updates, and other transaction-related communications.
    • Respond to customer service inquiries.
    • Manage customer accounts, when available.
    • Process refunds or resolve order-related concerns.
    • Improve our products, website, and customer experience.
    • Send promotional communications when permitted by law and consistent with your preferences.
    • Prevent fraud, maintain website security, and protect our business.
    • Comply with applicable legal, tax, and regulatory obligations.

We use personal information only for legitimate business purposes and as otherwise permitted or required by applicable law.

4. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions and improve the shopping experience.

These technologies may help us:

    • Remember items added to your shopping cart.

    • Maintain customer sessions.

    • Support checkout and account functionality.

    • Remember certain website preferences.

    • Understand website traffic and performance, if analytics tools are enabled.

You may manage cookies through your browser settings. Disabling certain cookies may affect the functionality of our online store.

Where required by applicable law, we will request consent before using nonessential cookies or tracking technologies.

5. How We Share Information

Sanger Pralines does not sell personal information for money.

We may share information with trusted third parties when necessary to operate our business, including:

Payment Processors: To securely process transactions and assist with payment-related matters.

Website and E-Commerce Providers: To operate and maintain our WordPress and WooCommerce online store.

Shipping and Delivery Providers: To prepare, ship, track, and deliver customer orders.

Email and Communication Services: To send transactional messages and, when applicable, promotional communications.

Professional Service Providers: Such as accounting, technical support, and other business service providers who require limited access to perform services on our behalf.

We may also disclose information when required by law, to protect our legal rights, or in connection with a legitimate business transfer.

Some third-party services may process information under their own privacy policies.

6. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.

Our website and payment providers may use security measures such as encrypted connections and secure payment processing.

However, no method of internet transmission or electronic storage is completely secure. While we work to safeguard your information, we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including:

    • Processing and documenting transactions.

    • Providing customer support.

    • Maintaining appropriate business and financial records.

    • Complying with legal and tax obligations.

    • Resolving disputes and enforcing agreements.

When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

8. Marketing Communications

If you subscribe to receive promotional emails from Sanger Pralines, we may send information about products, special offerings, announcements, and other business updates.

You may unsubscribe from promotional communications at any time by using the unsubscribe link included in our marketing emails or by contacting us directly.

Unsubscribing from marketing emails will not prevent you from receiving essential communications related to your orders or transactions.

9. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information, including the ability to:

    • Request access to personal information we maintain about you.

    • Request correction of inaccurate information.

    • Request deletion of certain personal information.

    • Opt out of promotional email communications.

    • Exercise other privacy rights available under applicable law.

Some requests may be subject to legal exceptions, including our obligation to maintain certain transaction and business records.

To submit a privacy-related request, please contact us using the information provided below. We may need to verify your identity before fulfilling certain requests.

10. Children's Privacy

Our website is intended for a general audience and is not directed toward children under the age of 13.

We do not knowingly collect personal information directly from children under 13. If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

Parents or guardians who believe a child has provided personal information may contact us.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

Sanger Pralines is not responsible for the privacy practices, security, or content of websites that we do not own or control.

We encourage visitors to review the privacy policies of third-party websites before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website technologies, legal requirements, or information-handling practices.

When changes are made, we will update the effective date at the top of this page. If required by law, we will provide additional notice.

We encourage visitors to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or wish to submit a privacy-related request, please contact:

Sanger Pralines
Email: info@sangerpralines.com
Business Mailing Address: 1550 Canyon Del Rey Blvd. #1089 | Seaside, CA 93955
Website: sangerpralines.com

We appreciate your trust and the opportunity to share a little handmade goodness with you.